Victoria Independent School District

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FAQs

Q: Can I opt to register my child for school using the previous paper registration forms?
A: No, all new and current students will need to register using VISD’s online registration system, powered by InfoSnap/PowerSchool.

Q: What is the website address to register my child?
A:
 The link to the online registration forms can be found on the New Student Enrollment and Current Student Enrollment pages.

Q: Will I need to create an account?
A: If you’ve never completed an online registration form, you will need to create an account. This allows you to securely save your work and come back to it at a later time if necessary prior to submitting. You can use your email address for this purpose.  Once you already have an account, you will be able to simply sign in and complete the form. (You should use the same account to complete forms for multiple children).

Q: How do I know if I am enrolling a “new” or “current” student?
A: A “new” student to Victoria ISD is a student who does not complete the most recent school year in a Victoria ISD school. A “current” student is a student currently enrolled in VISD and is either returning to the same campus next year or moving from one campus to another campus within VISD.

Q: What is a "snapcode"?
A: A snapcode is like a key to your child’s current VISD enrollment data, and it is how you will access the online enrollment process as a “current” student. You should receive a unique snapcode for each current student by email and via school letter the week of April 9. Make sure you enter the code exactly as it appears with no spaces or punctuation into the InfoSnap link as directed.

Q: What if I have a student new to VISD? Will I still need a "snapcode"?
A: No, students new to VISD do not need snapcodes. Families of new students can register directly on the VISD website at the “New Student Enrollment” link listed.  More information is provided on that link.

Q: I have a student returning to VISD but never received a "snapcode" by email. What can I do?
A:  The week of April 9, snapcodes will be sent to the email account listed for the primary parent/guardian of the child and also sent home via a letter to families of current VISD students. Check your spam folder if you do not receive the email in your inbox. Typically, if you have not received the email, you will need to contact the campus to retrieve your snapcode as there may be an error with your email address on file. Snapcodes will only be emailed to a parent/guardian and only to the email address we have on file. The printed letters will be sent home with each child.

Q: I'm having technical difficulties and can not get InfoSnap/PowerSchool to load properly or read correctly. Can I get help?
A:  For technical support, visit our PowerSchool Community Help Center, or contact their support line toll free at (866) 752-6850. There is also a “Contact Us” button on the bottom of each page of the form that takes you to the PowerSchool website that can answer many questions. The PowerSchool site has both an “Ask Us” button as well as a “Chat” feature. PowerSchool can help with resetting usernames and/or passwords as well as other technical support issues.

Q: What if I have more than one student in the district enrolling? Do I need to complete the enrollment process for each child?
A: Yes, you will because you'll need to provide information that is specific for each child. We recommend that you complete and submit one child’s form and then start another – this will allow you to copy (or share) selected family information from one child to the next--which will save you time.

Q: How do I register if my child is on a school transfer OR if I am applying for a school transfer?
A: If your child is currently on a school transfer (Group B) or applying for a school transfer for the first time, you will complete the online registration process using the campus assigned to your physical address (attendance zone campus). If your transfer is approved, your registration will be moved over to the approved transfer school by school staff. Group A transfers remain in place through the highest grade level offered at that campus (unless the child is withdrawn or the transfer is revoked) and therefore you will enroll online for that previously approved campus pending you have returned the School Transfer Agreement to the Office of Student Services.

Q: Do I have to answer all questions asked in the Online Registration process?
A: Questions marked as “required” OR with a red asterisk (*) are required and must be answered or you will be unable to submit the registration form.

Q: What if I make a mistake?
A: If you would like to make a change to information entered online prior to submitting the registration forms, click on the Form Name on the left menu or click “Previous” to return to a previous page.

Q: I'm having trouble understanding some of the questions on the form and am unsure if I'm doing something right. Can I get help?
A: Yes, for specific help with the forms, please email your question(s) directly to VISD (using the Contact Us link on the VISD website), call the VISD’s Office of Student Services at 361-788-9250 or contact PowerSchool at 866-752-6850.  

Q: I received a snapcode but some of my child’s registration information showing online has changed.  What should I do next?

A:  You will need to enter the newest, most current information in each field that allows you to do so.  Remember to also provide supporting documentation to the school for any areas where you update information. 

Q: Once I have completed the online registration process, am I finished enrolling my child?
A: If your child is NEW to the district, you will need to upload or hand-deliver to the school the documents listed at the conclusion of the online registration process. Both new and current students will need to provide proof of address. If additional documents are needed, the school will contact you.  Your child’s registration is not deemed “COMPLETE” until the online registration process is completed AND all required documentation has been provided to the school.

Q: Will I still need to go to the school to provide documentation (Birth Certificate, immunizations, proof of address)?
A: No, you may scan and upload those forms from your personal computer or take a picture from your mobile device to upload into the online registration system. If you do not have this capability, then you may hand-deliver the documents to your campus.

Q: I've completed the online form.  Now what?
A: When you have finished entering your information, click “Submit”. This will send all of the information you’ve entered directly to the school. If you cannot click on this button, you will need to make sure that you have answered all required fields in the format specified.

Q: Is my child’s registration considered “complete” once I submit the online information?
A: No, your child’s registration is submitted at the end of the online registration process, but it is not considered “COMPLETE” until all required documentation (including proof of address) has been submitted to the school office.

Q: Will I need to complete any additional school registration forms again in August?
A: No, we will no longer have “pre-registration” and “fall registration”. You only need to complete the online registration process once.

Need Help?
Contact any of our schools to make an appointment for online registration assistance during regular business hours.